Building Customer Loyalty Years of Gallup Organization polls say consumers believe service quality in the U.S. has fallen and will continue to fall. Brand loyalty has been declining for years. The biggest gripes of customers are failure to do work correctly, slowness, high cost and employees who are unqualified, indifferent or even rude. Some typical [...]
Entries from October 11th, 2009
Claiborne Luggage
October 11th, 2009 No Comments
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